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682-235-7876

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Cleaning with a Mop
  • What is included in The Basic Residential Clean?
    Kitchen: - Light switches wiped - Exterior cabinet doors spot wiped - Backsplash wiped - Appliance exterior wiped - Kickplate wiped - Counters fully wiped and sanitized - Floors mopped - Windowsills vacuumed - Tabletop wiped - Sink polished - Appliances polished - Inside microwave wiped Bathroom: - Sink cleaned and sanitized - Light switches wiped - Shower or tub cleaned and sanitized - Toilets cleaned and sanitized - Countertops cleaned and sanitized - Cabinets and doors spot wiped - Windowsills wiped - Glass and mirrors smudge free - Chrome shined - Trash emptied - Floors mopped - Baseboards dusted - Handles disinfected - Ceiling fan cover vacuumed - Light fixture dusted - Exterior of all cabinetry wiped - Toilet paper holder and towel rack polished - Toothbrush holder wiped - Shower doors and fixtures cleaned Living Room/Bedroom/Office: - All glass cleaned and smudge free - Light switches wiped - Fresh bedding (only if beds are stripped and fresh bedding is left out) - Trash emptied - Rooms are tidied - Decor is dusted - All furniture is dusted - Floors are vacuumed/mopped - Baseboards vacuumed (scrubbed/wiped baseboards is an additional charge) - Washer and Dryer wiped - Spot wiped walls - Tidy of area
  • What is included in The Office/Commercial/Janitorial Clean?
    Kitchen: - Floors mopped and vacuumed - Appliances and counters wiped Bathroom: - Floors mopped and vacuumed - Toilet paper holder polished Rooms/Offices/Reception: - Baseboards vacuumed - Appliances and counter wiped - Tidy of area - Floors wiped
  • What is included in The Professional Organization?
    Professional organization will need to have an in-person or video call consultation before determining the exact services needed. ​ Most organization jobs require a basic clean that consist of dusting and wiping, and then re organization. ​ We specialize in garages, closets, kitchen, and much more!
  • What is the policy for Cancellation and Refunds?
    We at Queen of Clean strive to provide exceptional cleaning services and value our customers' satisfaction. We understand that circumstances may arise where you need to cancel or reschedule a cleaning appointment. To ensure a smooth and fair cancellation process, we have established the following cancellation policy: ​ Cancellation Window: Customers are required to provide a minimum of 24 hours' notice for any cancellation or rescheduling requests. This allows us to adjust our schedule accordingly and accommodate other customers. Cancellation Methods: You can cancel or reschedule your appointment by contacting our customer service team via phone at 682-235-7876 or by email at queenofcleanmansfield@gmail.com. Please provide your name, contact information, and details of the appointment in your cancellation request. Cancellation Fees: Cancellations made the day of cleaning without rescheduling intent, will be charged a fee of $50 dollars. Rescheduling: If you need to reschedule your appointment, we will make every effort to accommodate your request based on our availability. Please contact us as soon as possible to discuss alternative appointment options. Emergency Situations: We understand that emergencies can occur, and we will handle such situations on a case-by-case basis. Please contact us immediately if you encounter an unforeseen circumstance that requires cancellation or rescheduling. No-Show Policy: Failure to notify us of a cancellation or being unavailable at the scheduled appointment time without prior notice will be considered a "no-show." No-shows will be subject to the full cost of the scheduled service, unless rescheduling occurs. Refunds: Refunds are only subject to failure to deliver promised services. For refunds, documentation must be provided and the incident will be reviewed by our team. ​ Please note that Queen of Clean reserves the right to modify or update this cancellation policy without prior notice. We recommend reviewing our cancellation policy periodically for any changes. ​ If you have any questions or concerns regarding our cancellation policy, please don't hesitate to contact us. We appreciate your understanding and cooperation in adhering to this policy, as it helps us maintain a reliable and efficient service for all our valued customers.
  • What are our hours of operation?
    Our operating hours are: Sunday: 6pm-11pm Monday- Friday 6-11pm Saturday: 6pm-11pm We usually schedule office cleanings after 6pm.
  • Will I be charged more if my home takes longer to clean than expected?
    If the condition of the home requires us to stay longer than anticipated at the fault of the homeowner, an additional $50 dollars will be charged by the hour. Your bill may also change if the state of your home is worse than listed when submitting a cleaning request. For more information, please contact us 😊.
  • Do you offer Move in/out Cleans and Deep Cleans?
    Yes, we do offer move in/out and deep cleans. Because each clean might require different appliances cleaned, we allow our clients to customize each move in/out or deep clean by going to our pricing page. We do not just charge a large fee if certain areas do not need to be cleaned. Please contact us in our contact page for if you have any questions.
  • Do you offer any discounts or promotions?
    Yes we do. These are the current discount offers we offer: Monthly clients - 5% discount Bi-Weekly clients - 10% discount Weekly clients - 15% discount Military/Veterans - 10% discount (please disclose if you are or have been part of the military).
  • Do you offer Deep Cleanings?
    Yes. Because or basic clean checklist is very detailed, we ask that customers and potential customers reach out to us to describe what is needed in their deep clean. We understand that some deep cleans may not require specific areas cleaned and we like to give you a fair price. Please contact us if you have further questions.
  • What forms of payment are accepted for cleaning services?
    At Queen of Clean Mansfield, we strive to make the payment process as convenient as possible for our clients. We accept a variety of payment methods to ensure flexibility and ease. Our accepted forms of payment include major credit and debit cards such as Visa, MasterCard, American Express, and Discover. Additionally, we offer the option to pay through secure online payment platforms like PayPal and Intuit Quickbooks For clients who prefer more direct transaction methods, we also accept cash, check, Zelle and Venmo. To accommodate all our clients’ preferences, we are working on adding more payment options in the future. If you have any specific payment needs or questions, feel free to contact our customer service team for assistance.
  • What local areas do you currently service?
    At My Site, we proudly provide our professional cleaning services to a variety of local areas to ensure that as many people as possible can benefit from our exceptional service. Currently, we service the following areas: Mansfield, Arlington, Burleson, Midlothian, Fort Worth, Dallas, Irving, Cedar Hill, Grand Prairie and DeSoto. Our dedicated team is committed to delivering top-notch cleaning solutions tailored to the unique needs of each community. Whether you're looking for residential cleaning, office cleaning, or specialized services, My Site is here to help. If you're unsure whether we cover your specific location or have any other questions, please don't hesitate to contact us directly for more detailed information.
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